Privacy Policy

ZentrumPilatesStudio respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website, submit forms, or communicate with us. It applies to all visitors and clients across South Africa.

1. Data We Collect

We may collect the following categories of data:

• Form data: name, email address, phone number, and message content when you contact us via our contact form.
• Account data: if you register for a course or consultation, we collect your name, email, phone, and billing details (processed securely by third-party payment processors).
• Technical data: IP address, browser type, device information, and usage patterns collected via cookies and analytics tools.
• Communication data: records of emails, calls, or messages exchanged with our team.

2. How We Use Your Data

We use your data for the following purposes:

• To respond to your inquiries and provide Pilates instructor training, movement therapy consultancy, or studio development services.
• To process bookings, registrations, and payments for courses or consultations.
• To improve our website, content, and services through analytics.
• To send occasional updates or promotional materials (only with your explicit consent).
• To comply with legal obligations and protect our rights.

3. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can manage cookie preferences in your browser settings. We use:

• Essential cookies: required for basic site functionality.
• Analytics cookies: to understand how visitors use our site (e.g., page views, session duration).
• Functional cookies: to remember your preferences and form inputs.

Third-party services such as Google Analytics may process your data under their own privacy policies. By continuing to use our site, you consent to our use of cookies.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and business, including:

• Web hosting providers.
• Email and form processing services.
• Analytics platforms (e.g., Google Analytics).
• Payment processors (for course or consultation fees).

These providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose data if required by law or to protect our legal rights.

5. Data Storage & Retention

Your data is stored on secure servers located in South Africa and/or the European Economic Area. We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Typically, we retain contact form submissions for 2 years and client records for 5 years after the last interaction.

6. Your Rights

Under applicable data protection laws (including POPIA in South Africa and GDPR for EU residents), you have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct any inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Portability: request a machine-readable copy of your data.
• Objection / Opt-out: withdraw consent for marketing communications at any time.
• Complaint: lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have questions about this policy or wish to make a privacy request, please reach out:

ZentrumPilatesStudio
98501 Els Radial Apt. 301
Phone: 013 357 1670
Email: info@zentrumpilatesstudio.com

8. Anti-Misrepresentation Statement

ZentrumPilatesStudio does not make false, misleading, or deceptive claims. We do not use fake urgency, fake endorsements, or misrepresent our qualifications, affiliations, or results. All information on this website is provided in good faith and reflects our genuine services. We do not claim official affiliation with any government body or certification authority unless explicitly stated. Individual results from Pilates training or movement therapy may vary and are not guaranteed.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.